Terms & Conditions – Creating a Tidy and Comfortable Home

1. Introduction

Welcome to Bristleandpan. These Terms & Conditions govern your access to and use of www.bristleandpan.com, including purchases made through our website.

Bristleandpan is an independently operated retail brand specialising in household tools and home accessories.

By placing an order through our website, you acknowledge that you have read and agreed to these Terms & Conditions.

2. Business Information

Brand Name: Bristleandpan

Legal Company Name: [XXX]

Registered Business Address: [XXX]

Company Registration Number: [XXX]

Email: service@bristleandpan.com

Telephone: [XXX]

Website: www.bristleandpan.com

3. Products and Orders

We aim to provide accurate product descriptions, images, prices and relevant purchasing information.

Customers should review the product details, available options and order information before completing a purchase.

All orders are subject to acceptance and availability. We reserve the right to decline or cancel an order where there is a legitimate reason, including pricing errors, inaccurate order information or suspected unauthorised transactions.

If an order is cancelled after payment has been received, the relevant amount will be refunded to the original payment method.

An order confirmation email will be sent to the email address provided during checkout.

4. Pricing and Payment

All product prices and applicable delivery charges are displayed on the website before checkout.

The applicable currency, taxes and additional charges will be shown during the purchasing process where required.

Payment must be completed using the payment methods available at checkout.

Orders will enter processing once payment has been successfully confirmed.

5. Order Processing

Our standard order processing time is 1–3 business days after payment confirmation.

During this period, orders are reviewed, prepared, packaged and arranged for dispatch.

Once an order has been dispatched, customers will receive an email containing the relevant tracking information where available.

6. Shipping and Delivery

Bristleandpan serves customers across Europe and the United States.

We work with established delivery carriers, including:

DHL Priority Services
FedEx Priority Services
UPS Priority Services

Estimated Delivery Time

Order processing: 1–3 business days.
Transit time after dispatch: 5–9 business days.

Transit estimates begin after dispatch and do not include the order processing period.

Delivery times may vary depending on the destination, carrier operations, local delivery arrangements and circumstances beyond our reasonable control.

Tracking Notifications

We send tracking notifications to the email address provided during checkout at relevant stages of order fulfilment, including:

Order dispatch.
Arrival at relevant carrier facilities.
Local delivery processing.
Other available tracking milestones.

Customers are encouraged to check their email inbox and tracking information for order updates.

Delayed or Missing Deliveries

If an order exceeds the estimated transit period, please contact us at service@bristleandpan.com.

We will review the tracking information and, where appropriate, open an investigation with the relevant carrier.

Following the investigation and assessment of the circumstances, we will arrange an appropriate resolution, which may include a full refund or replacement shipment.

Where applicable, customers retain their statutory rights concerning delayed or undelivered orders.

Risk and Ownership

Responsibility for loss of or damage to goods remains with Bristleandpan until the goods come into the physical possession of the customer or a person identified by the customer to receive them.

The transfer of goods to a delivery carrier does not, by itself, transfer this responsibility to the customer.

Ownership of the goods transfers to the customer upon delivery.

7. Returns and 14-Day Right of Withdrawal

United Kingdom and European Economic Area

Consumers purchasing goods online have a statutory right to withdraw from their purchase within 14 days from the day they, or a person nominated by them other than the carrier, receive the goods.

Customers wishing to exercise this right should notify us by email at:

service@bristleandpan.com

Please include your order number and a clear statement that you wish to withdraw from the purchase.

After notifying us, customers must send the goods back within 14 days.

Returned goods should be in a reasonable condition. Customers may handle goods as necessary to establish their nature, characteristics and functioning. Diminished value resulting from handling beyond what is necessary may be deducted where permitted by law and where the required information has been provided.

Unless otherwise agreed, return postage for a change-of-mind return is the customer’s responsibility, provided this requirement has been communicated before purchase.

United States Customers

Bristleandpan also offers a voluntary 14-day return period from the date of delivery for eligible change-of-mind returns.

Customers should contact service@bristleandpan.com within this period to request return instructions.

Goods should be returned in their original condition, with relevant components and accessories included.

This voluntary arrangement does not limit any rights available under applicable US federal or state law.

8. Refunds

For eligible withdrawals and returns, refunds will be processed in accordance with applicable legal requirements.

For UK and EEA withdrawal requests, refunds will generally be issued within 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first, subject to applicable law.

Refunds will normally be made using the original payment method.

Original standard delivery charges will be refunded where required by applicable law. Additional charges arising from a more expensive delivery option may be excluded to the extent permitted by law.

9. Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or different from the product ordered, please contact our customer service team at:

service@bristleandpan.com

Please provide:

Your order number.
A brief description of the issue.
Clear photographs showing the item and the reported damage or discrepancy.

Photographic evidence may be sufficient for us to assess the matter.

Where appropriate, we may arrange a refund or replacement without requiring the damaged item to be returned.

Each report will be reviewed according to the circumstances and applicable requirements. Customers will not be charged for resolving a valid claim concerning goods that arrived damaged or were supplied incorrectly.

Nothing in this section limits any statutory rights or remedies available in relation to defective or non-conforming goods.

10. Order Cancellation

Customers who wish to cancel an order before dispatch should contact us as soon as possible at service@bristleandpan.com.

We will review the order status and determine whether cancellation can be arranged before dispatch.

Once goods have been dispatched, customers may use the applicable return or withdrawal procedure described in these Terms & Conditions.

This section does not affect any statutory cancellation rights.

11. Customer Responsibilities

Customers are responsible for providing accurate contact, billing and delivery information when placing an order.

Please ensure that the delivery address and email address are correct before completing checkout.

Any changes to an order should be communicated to us promptly. Changes requested after order processing or dispatch may not always be possible.

12. Limitation of Liability

Bristleandpan is responsible for fulfilling its contractual obligations in accordance with applicable law.

We are not responsible for losses arising from inaccurate information supplied by customers or circumstances outside our reasonable control, except where liability remains applicable under relevant law.

Nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded or restricted, including applicable statutory rights relating to goods and consumer contracts.

13. Changes to These Terms

Bristleandpan may revise these Terms & Conditions when business operations or applicable legal requirements change.

Updated terms will be published on this page with a revised date.

The terms applicable to an individual purchase will be those in force when the order is placed, subject to any changes required by law or agreed with the customer.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Where mandatory consumer protection laws in the customer’s country of residence apply, nothing in this section is intended to deprive the customer of the protection afforded by those laws.

15. Contact Information

For questions regarding these Terms & Conditions, orders, delivery, returns or refunds, please contact us:

Brand: Bristleandpan