1. Shipping Destinations
Bristleandpan currently accepts orders from customers in the United Kingdom, European countries and the United States.
Available delivery destinations and applicable shipping charges are displayed during checkout.
2. Order Processing Time
Our standard order processing time is 1–3 business days after payment confirmation.
During this period, orders are reviewed, prepared, packaged and arranged for dispatch.
Orders are generally processed on business days, excluding weekends and applicable public holidays.
3. Shipping Methods and Delivery Time
We work with established delivery carriers, including:
- DHL Priority Services
- FedEx Priority Services
- UPS Priority Services
Estimated transit time: 5–9 business days after dispatch.
The transit period is separate from the order processing period.
Actual delivery times may vary depending on the destination, carrier operations and local delivery arrangements.
4. Order Tracking and Email Notifications
Once an order has been dispatched, tracking information will be sent to the email address provided during checkout.
Automatic tracking notifications may be sent at relevant stages, including:
- Order dispatch.
- Arrival at carrier facilities.
- Local delivery processing.
- Other available tracking milestones.
Customers can use the tracking reference provided in the email to follow their order’s progress.
Please check your inbox and spam folder for tracking notifications.
5. Delayed or Missing Shipments
If your order exceeds the estimated delivery period, please contact us at:
Please provide your order number so that we can review the shipment details.
We will contact the relevant carrier and initiate an investigation where appropriate.
Following the investigation and assessment of the circumstances, we may arrange a full refund or a replacement shipment.
Where an order is lost or delivery cannot be completed, we will handle the matter in accordance with applicable delivery obligations and consumer protection laws.
6. Delivery Address and Customer Information
Customers are responsible for providing accurate delivery details when placing an order.
Please check your full name, delivery address, postcode and contact email before completing checkout.
If you need to amend your delivery information, contact us as soon as possible. Changes may be possible before dispatch but may not be available once the shipment has entered the carrier’s network.
7. Delivery Risk and Responsibility
Bristleandpan remains responsible for the goods until they are physically received by the customer or a person nominated by the customer to receive them, other than the carrier.
Responsibility for loss or damage during transit does not transfer to the customer merely because the goods have been handed to a carrier.
8. Contact Information
For shipping enquiries, tracking assistance or delivery-related requests, please contact us:
Brand Name: Bristleandpan
Company Name: [XXX]
Email: service@bristleandpan.com
Telephone: [XXX]
Registered Business Address: [XXX]
Company Registration Number: [XXX]
Dispatch Address: [XXX]
Website: www.bristleandpan.com
Our customer service team accepts enquiries by email and telephone. If we are unavailable, please leave a message or send us an email. We aim to respond within 24 hours.