1. Payment Processing
Bristleandpan is an independently operated retail brand registered in the United Kingdom.
All online payments are processed by Stripe, our designated payment processor. Stripe provides payment processing services and is not a business partner of Bristleandpan.
Payment processing is subject to Stripe’s applicable terms and privacy practices. Stripe conducts periodic payment risk assessments and monitors transactions for unusual activity as part of its payment processing operations.
Customers are not required to create or sign in to a Stripe account to complete a purchase through our website.
2. Accepted Payment Methods
We accept the following payment methods, subject to availability at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported electronic payment methods
Available payment options will be displayed during checkout.
3. Billing Descriptor
Payments made through our website will appear on the customer’s payment statement with the billing descriptor:
Bristleandpan
Please check this descriptor when reviewing a transaction relating to an order placed on our website.
4. Customer Information and Privacy
Bristleandpan handles customer information in accordance with applicable UK, European and US data protection requirements.
Payment-related information is processed through Stripe as required to complete and manage transactions. We do not request customers to disclose full card details through ordinary email correspondence.
For further information about the collection, use, storage and retention of personal information, please refer to our Privacy Policy.
5. Cookie Preferences
Our website uses a cookie consent banner to manage customer preferences.
Non-essential cookies are only activated after a customer selects the “Accept” option on our cookie banner. Customers who do not provide consent will not have non-essential cookies activated through this consent mechanism.
Further details about cookie categories and their use are available in our Cookie Policy.
6. Payment Enquiries
If you have questions about a payment, an unrecognised transaction descriptor or a checkout issue, please contact our customer service team.
Please include your order number and relevant transaction details. For privacy reasons, do not send your full card number, security code or account passwords by email.
We aim to respond to payment-related enquiries within 24–48 hours.
7. Contact Information
Brand Name: Bristleandpan
Company Name: [XXX]
Registered Business Address: [XXX]
Company Registration Number: [XXX]
Email: service@bristleandpan.com
Telephone: [XXX]
Website: www.bristleandpan.com